Contact Michael English m.j.english@att.net 2440 Briarhill Blvd Highland Village, TX 75077 972-317-2028 Summary Nationally recognized Baldrige expert, consultant and author on the forefront of organizational assessment, transformation and management of best practices. 20 plus year history of coaching senior leaders and teams in creating a high performance culture that focuses on results and improved strategic direction. Master at identifying breakthrough strategies that accelerate performance improvement, innovating roadmaps that achieve critical business goals, and successfully applying best practices benchmarking. Talent for aligning strategy with organizational goals, and interpreting the voice of the customer through enhanced customer insight and knowledge management. A 4-year Baldrige Examiner, U.S. Quality Council V Co-Chair, and a senior member of American Society of Quality in addition to 10 years as a Quality and Performance Consultant. Skills Best Practices Benchmarking Program & Project Mgt. Process Mapping / Re-Engineering Knowledge Transfer & Reuse       Balanced Scorecard Systems Customer Satisfaction Measurement Learning Organization Culture Benchmark Gap Analysis Organizational Development - Intellectual Capital Leverage - MAKE Award Criteria - Strategic SWOT Analysis/ Planning - Customer Relationship Mgmt. - Lean Six Sigma / ISO 9000 - Quality Function Deployment Education Masters Degree - California State University at Sacramento Economics - Sacramento, CA US Resume Download